Edios Support is designed to provide a premium level of support to worldwide customers that require a direct line of contact and access to the support team. Edios delivers tailored and flexible support solutions built to meet customer specific business requirements.
Edios Support enables you to:
The Benefits of World-Class Support
With Edios Support, customer receives superior support that increases productivity and maximizes the value of investment in Edios. Benefits include:
Components of Edios Support
Edios Support offers direct access via Web, Email and Telephone to our skilled staff of technical analysts for problem resolution, bug reporting, and technical guidance. Assistance and problem resolution include:
Edios support specialists are trained in problem analysis and take a focused and structured approach to solving critical and time-sensitive issues. Their rigorous technical and customer training, combined with practical hands-on experience with Edios products and operating systems, ensure consistent, reliable, and knowledgeable response to your questions and problems.
|Business Hours Support Level 1|
|Business Hours Support Level 2|
|Business Hours Support Level 3|
|Monthly Health Check|
|Yearly Health Check|
|Dedicated Support Resource(s)|
|Normal Request Response Time||9 Business Hours||5 Business Hours||3 Business Hours|
|Important Request Response Time||5 Business Hours||3 Business Hours||2 Business Hours|
|Critical Request Response Time||3 Business Hours||2 Business Hours||1 Business Hour|